FAQ
Becoming a Consignor
Do I need to pay a fee to consign?
Do I need to pay a fee to consign?
Yes! There’s a $25 annual fee to consign—but don’t worry, you’ll only pay it if at least one of your items is approved and you schedule a drop-off. If nothing’s accepted, there’s no charge at all.
When my item sells, how much do I earn and how will I get paid?
When my item sells, how much do I earn and how will I get paid?
If your item sells within one year of being listed, you’ll earn 50% of the final selling price—paid directly to your bank account via Bill.com. Simple, fair, and easy.
What happens if my item doesn’t sell within one year of being listed?
What happens if my item doesn’t sell within one year of being listed?
Listings stay active for one year. If your item hasn’t sold by then, you’ll have a two-week window to pick it up. After that, it won’t be eligible for return—but don’t worry, we’ll make sure it still finds a purpose. Whether it’s reused or responsibly recycled, your item will go on to have another life.
Can I take my item back at any time?
Can I take my item back at any time?
Once your item is consigned, it’ll stay on the floor for up to a year—unless it sells sooner. If it hasn’t sold by then, you’ll have a two-week window to pick it up. After that, the item won’t be eligible for return.
What makes consigning with us worth it?
What makes consigning with us worth it?
Because you’ll be in great company. We’ve built a trusted community of over 8,000 customers and 1,000+ vendors—and your items get the spotlight they deserve. Plus, we offer nationwide shipping, so your pieces aren’t just seen locally—they’re shoppable by customers all over the U.S. More eyes, more chances to sell.
Does the annual membership renew automatically?
Does the annual membership renew automatically?
Nope! Your annual membership doesn’t renew automatically. But don’t worry—we’ll send you a friendly reminder when it’s time to renew, so you can take care of it manually.
Storage & Pickup
How long do I have to pick up my items?
How long do I have to pick up my items?
You have 7 days from the date of purchase or notification to pick up your items—free of charge.
What happens if I don’t pick up my items within 7 days?
What happens if I don’t pick up my items within 7 days?
Starting on day 8, a storage fee of $10 per day, per item, will apply until the item is picked up.
What if I never pick up my item?
What if I never pick up my item?
Items left longer than 30 days may be considered abandoned and resold without a refund. We’ll always do our best to reach out before that happens.
Do I need to schedule my pickup?
Do I need to schedule my pickup?
Yes, we recommend scheduling your pickup in advance, especially if you need help or are planning to come outside of business hours. It helps us keep things smooth and safe for everyone.
Are there exceptions for large or heavy items?
Are there exceptions for large or heavy items?
Yes—but they must be approved in writing by our team, with a firm pickup date. If that date is missed, canceled, or changed within 24 hours, daily storage fees will still apply and must be paid before pickup.
Can I get my items delivered instead?
Can I get my items delivered instead?
Absolutely! We offer shipping and local delivery for an additional fee. Just reach out to us to get a quote and set it up.
Returns & Refunds
Can I return or exchange an item I bought?
Can I return or exchange an item I bought?
All sales at RBX are final. Due to the unique, one-of-a-kind nature of our inventory, we don’t accept returns or exchanges for any reason—including a change of mind or finding an alternative elsewhere.
Why are sales final?
Why are sales final?
Because we sell consigned and salvaged items, often with age and history, everything is sold “as-is.” These pieces are special, and we encourage all customers to review photos, measurements, and descriptions carefully before purchasing.
Can I inspect items in person before I buy?
Can I inspect items in person before I buy?
Absolutely. We welcome in-person visits during business hours (Wednesday–Saturday, 9 AM–4 PM) at 5401 Hamilton Ave, Cleveland (GPS: 1299 E 53rd St). If you can’t make it in, we’re happy to provide additional photos or details upon request.
What if something isn’t as described?
What if something isn’t as described?
If you believe an item was significantly misrepresented—like major discrepancies in size, condition, or details—reach out to us within 48 hours of pickup or delivery. We’ll take a close look and work toward a fair resolution if something was truly off. Please note that normal wear, patina, or character marks don’t count as misrepresentation.
What if my item is damaged during shipping?
What if my item is damaged during shipping?
We pack items with care, but once it leaves our space, RBX isn’t responsible for transit damage. If your shipment arrives damaged, contact us right away—we’ll assist however we can, but final claims may need to be made with the shipping carrier.